Refund policy
RETURN & REFUND POLICY
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, unworn, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, please contact us at:
contact@torkstoretools.com
Returns must be approved by our support team before being sent.
Return Address:
SG Digital LLC
2335 E Atlantic Blvd STE 200
Pompano Beach, FL 33062
United States
Items returned without prior authorization will not be accepted.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong product so we can evaluate the issue and resolve it promptly.
NON-RETURNABLE ITEMS
Certain products cannot be returned, including:
• Customized or personalized items;
• Perishable products;
• Hazardous materials, flammable liquids or gases;
• Gift cards;
• Final sale or clearance items.
Please contact us if you have questions regarding a specific product.
EXCHANGES
The fastest way to receive another item is to return the original product (if eligible) and place a new order after your return has been approved.
EUROPEAN UNION 14-DAY COOLING-OFF PERIOD
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days without providing any reason, provided the item remains unused and in its original condition.
REFUNDS
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, refunds will be issued to the original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at:
contact@torkstoretools.com
ADDITIONAL INFORMATION
Shipping costs are non-refundable unless the return is due to an error on our part, such as receiving a defective, damaged, or incorrect product.
Customers are responsible for return shipping costs unless otherwise required by law.
Orders cannot be canceled once they have been processed and shipped.
Delivery times are estimates only and may vary due to customs procedures, carrier delays, weather conditions, or circumstances beyond our control.